![]() You are simply disappointed with an item. Please note that this does not extend to cases where The only reasons why customers would have to pay for the return shipping is, for example, if the clothing was the wrong size or they didn’t like it. The seller almost always pays for Amazon FBM return shipping. Of the reasons above and provide comments explaining why the item you received is materiallyĭifferent from the item you purchased. The FBM return labels are prepaid, and the cost comes out of your Amazon seller account. ![]() When submitting a claim with the reason "materially different," you will need to select one Item condition or details not as described.Items are considered "materially different" in these circumstances: Qualify for coverage under the Amazon Pay A-to-z Guarantee. Return of an item that is made in accordance with the seller's return policy, you may To offer a refund or exchange within 30 days of shipment. If a seller has clearly misrepresented the condition or details of an item in a way thatĪffects its value or utility, it is "materially different" and that seller should be willing However, aĬomplaint needs to be submitted within 30 days of making payment. When is a product "materially different" from the way a seller described it?īuyers should wait 14 business days for the delivery of tangible items or services and oneīusiness day for the delivery of digital items before filing a complaint. Please read the following guidelines before submitting a complaint. Amazon Payments will attempt to resolveĭisputes by fostering good faith communication between buyers and sellers. Amazon Payments does not act as the agent of either party in any transaction or in resolving any dispute. Payments Buyer Dispute Programme still allows buyers to obtain our assistance in seeking the For transactions that are not covered by Amazon Pay A-to-z Guarantee, the Amazon Of the item you buy and its timely delivery are guaranteed under the Amazon Pay A-to-z The Amazon Pay A-to-z Guarantee applies to qualified purchases of physical goods. If the parties cannot resolve their dispute theĪmazon Payments Buyer Dispute Programme provides a mechanism to address the buyer’sĬomplaint, including under the Amazon Pay A-to-z Guarantee. Sellers directly to try to find a solution. When this happens buyers should first contact However, disputes betweenīuyers and sellers will occasionally occur. We want you to buy with confidence when you use Amazon Pay. What is the Amazon Payments Buyer Dispute Programme?
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